Returns & Exchanges
At KUALA, we want you to be completely satisfied with your home furniture and decor. If you are not entirely happy with your purchase, we offer a straightforward return and exchange process within 14 days of delivery.
Check Eligibility
Ensure your item is in its original packaging, unused, and unassembled to qualify for a full refund or exchange.
Contact Support
Email our customer service team at [email protected] with your order number and photos of the item to initiate the request.
Schedule Pickup
Once approved, our logistics team will coordinate a convenient time to collect the items directly from your home.
Receive Refund
After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing